…and if they’re not getting that from you, they will find it somewhere else.
In this day and age, customer expectations are higher than they’ve ever been before.
What does that mean for you?
Your potential customers won’t wait on hold. They will go to a competitor with a better customer experience, it’s that simple.
In fact, according to a report released by Salesforce in 2018, almost 60% of potential buyers and customers say they’ve stopped doing business with a company because of a better customer experience they had with a competitor.
And can you blame them? Nobody wants to wait in a long and painful IVR Call Tree. People want to talk to a live, local human – and they want to be connected in seconds.
In our increasingly online world, creating connectivity throughout the digital experience is absolutely crucial when it comes to finding new customers, but also retaining historically loyal ones. And if we dive a little deeper, it’s easy to see that speed is what makes the difference when it comes to these digital experiences.
When systems aren’t working together, they really aren’t working at all. What we mean by that, is that fragmented technology that is designed to improve the customer experience can actually end up highlighting areas for improvement.
Your call center is slow, overworked, and might even be in another country and therefore experiencing challenges related to language.
Help On Demand technology can interface with many types of systems, like Contact Relationship Management (CRM) systems, Learning Management (LMS), and yes, call center systems, through an API.
Once yours systems are connected, it’s much easier to coordinate operations and create personalized experiences for all of our existing and potential new customers. At this point, the customer experience is almost an extension of the human experience. It is our mission to enrich that experience by connecting people faster when they need it most.
Aside from being a way to build strong, lasting relationships with your target market, the customer journey is an integral part of the sales process. Don’t wait until it’s too late to fix yours. Contact us today.
