The consumer inside of you knows this.
How annoying is it when companies don’t make a point to resolve your questions quickly? The answer? Very.
In today’s fast-paced world, nobody has time to wait. The companies that can adapt their strategies to fit the expectations of the modern consumer will win loyalty and repeat business, while the ones who fail to keep up with the pack will surely be left behind.
In fact, globally, 54% of all consumers say that they have higher customer service expectations than they did just one year ago, according to this blog post from nextiva.com. And even more consumers – 69% to be exact – say that a “quick resolution” to their inquiries is a major factor in meeting those heightened expectations.
There’s simply no way to look at those statistics and think that speed doesn’t matter.
People and organizations are willing to spend more money with companies that prioritize a good CX, plain and simple. If you can convert those customers to repeat buyers, you have a base that will be more opening to try new products and service offerings and hopefully even forgive the rare negative experience when it does inevitably arise.
So, what’s the solution? How can your company be confident that it is offering the fastest possible customer service?
First and foremost, it’s time to make sure that everything about the way you do business is as up-to-date as possible. Implementing technology systems that can meet (or even exceed) the “on-demand” expectations of today’s consumer regardless of the industry you operate in is the foundation to any successful CX initiative.
After all, it’s clear that the main concern of most customers is instant (or, as instant as possible) assistance.
Help On Demand’s average response time from our team of Experts is just seconds – compared to the multiple days that other referral processes boast about as “fast”. Our faster connections have produced increased productivity and sales, enhanced relationships, and decreased costs, all while providing that elevated CX that is so crucial to success in today’s marketplace.
Ready to give your company the competitive advantage it needs? Contact us today.