Since the onset of the coronavirus outbreak, I’m sure you’ve read a lot about how businesses and organizations should be preparing for when things go back to normal. But the thing is, it won’t look like our old normal, rather our next normal.
There a vast number of possibilities when it comes to what that will actually look like, but for the past few months we’ve been thrust into a world of face masks, social distancing, and Zoom meetings.
How can companies come out of these uncertain times stronger than before?
The answer is that, well, there is no specific right answer. What we can say for sure is that there will be a shift in how we do business, connect with each other, and perhaps even what we value.
Missed opportunities can be incredibly costly to a business, especially in uncertain times like the ones we find ourselves in.
The financial challenges of the coronavirus coupled with the rapidly changing needs of employees, customers, and suppliers has proven to be an insurmountable task for too many businesses around the country and the world at large. Customer habits are changing, meaning that companies will need to redefine their digital strategies in order to capitalize on new opportunities.
For retailers and businesses with traditionally high-contact touch-points like grocery stores and restaurants, the first step on the path forward will likely involve a slew of new ideas about products, promotions, and how to redesign and plan stores with social distancing in mind in the future. For service-oriented businesses like education and healthcare, the ability to connect virtually will be more important than ever.
Customers will go elsewhere if speed isn’t a priority. In our current culture of instant gratification, the expectation that problems will be solved quickly, questions will be answered correctly the first time, and the overall experience will be seamless are becoming the norm – as they should.
Help On Demand is a real-time consumer referral system that connects people with questions to the experts in their area that can answer them. Enroll for healthcare from your couch, get answers to the legal questions you can’t by watching another episode of Law & Order, or get advice from a trained educator if your children’s school isn’t open yet.
In a time where meaningful, fast connections are becoming a hot commodity, it’s important to realize that sometimes, we all need to ask for help. Whatever it is you need, we’ll connect you with the right person to get the job done.
Call us at 1-888-245-1922 or email us at email@example.com for a quick chat about how to adjust your business practices for the COVID era.