Crashes, increased costs, holes in your security, regulatory risks… the list goes on. Outdated technology is problematic in a sense that goes beyond the annoyance of the ever-present spinning rainbow ball.
When occasional frustration turns into a functional problem, that’s when you know it’s time to upgrade. Because, sure, nobody has time to wait for that video to buffer – but cybersecurity risks and financial repercussions are obviously more damaging to your company in the long run than a few minutes lost waiting for a page to load.
Let’s talk about the most common issue first – crashes.
In today’s our Zoom-addicted business world, it might feel like something is “off” when you make it through a full week of meetings with no technical difficulties. We’re so used to various systems being down that it almost seems inevitable that someone’s camera won’t work, you’ll have to call into the meeting, or your Google Calendar will totally forget to remind you about that call you were supposed to make.
But in the “on-demand” culture that we’ve built for ourselves, a crash that results in any significant amount of downtime can and will encourage customers to take their business somewhere else. While your bottom line is always a concern, lost time and trust are much more valuable things to lose – and a shoddy website prone to problems is a quick way to get there.
Of course, cost is always a factor.
It might seem like a major investment to overhaul your technology, but it can actually be more expensive to maintain outdated systems. In fact, a 2016 survey found that U.S. businesses lose up to $1.8 billion each year in wasted productivity due to obsolete technology.
Before you know it, you’ve created a bottleneck where your employees don’t have the tools they need to help your customers – a scenario where nobody is the winner.
The other major concern associated with outdated technology is security. As of this year, enterprises experience 130 security breaches per year, per organization, on average.
What’s the takeaway here?
More likely than not, it’s time to updated your system. If you’re ready to take advantage of fast, cutting-edge technology like Help On Demand’s system, request a demo and take the first step towards creating a customized technology solution that works for you and your company.