Available at an additional cost
Interactive Voice Response (IVR)
In today’s society, time is everything. Many managers from startups to corporations, don’t understand the value this simple tool brings to their organization. IVRs enable the Consumer to interact with the dial pad for identification, segmentation and routing of calls to the most appropriate and available Expert. It is a simple yet effective way of reducing costs and increasing revenue and efficiency within your company while providing a great Consumer experience. Using IVR, you are in control of where your Consumer is routed.
- Collect information about your callers
- Route your caller to the right Expert
- Increase first contact resolution
- Reduce operational cost
- Increase Consumer satisfaction
Let us help you understand how adding an IVR to your Help On Demand business will help you.
Application Programming Interface (API)
APIs can help you create a seamless portal to network with other applications and improve data capture/transfer with clients, vendors and Consumers. Help On Demand can help you modernize engagement and capture Consumer data from either a public or private API. With the ability to call our public API, you are providing data in a clean and efficient format that allows you to refresh and update it more frequently, providing real-time results.
We are in the business of strategizing with your company to identify your needs and understand how to support capturing and distributing your Consumer Referrals. Let our Sales team share with you and your team how we can support you with a single or multiple APIs today.