How can we continue to improve our user experience? It’s a question we’re always trying to answer.
With new software coming out every day with the goal of simplifying the way we do business, enhancing the functionality of our site and the way we service our customers must remain a consistent priority.
One way that we meet changing customer needs is by completing system enhancements on average at least nine or ten times a year. These enhancements are made by gathering client company feedback, determining market needs, and engaging user experience. We appreciate the continued support of our clients and are excited to announce some improvements to our software.
- Registration received via text
- Increased security protocols around user passwords
- Increased visibility into Expert performance metrics
- Providing validation checks to prevent referral duplication
- GovCloud transition
- Backing from AWS, which allows for flexibility in regards to capacity
- Increased visibility to user audit trial
- Experts now have the opportunity to easily select multiple ways of being contact
- Client companies are now able to customize the Consumer landing page
We hope our enhanced functionality will help you connect faster and make your experience with us as seamless as possible.