The Inc. staff recently published an article detailing how more and more companies are using technology to handle customer service in an efficient and cost-effective way – something we at Help On Demand preach the importance of almost every day.
Here are some of our main takeaways from this recent piece! If you’re interested in learning more, check out the full article here.
First and foremost, the focus on software. Better management of customer relationships driven by more sophisticated data-gathering tools can make all the difference when it comes to customer loyalty as well as brand perception. Our system’s ability to connect consumers seeking assistance with registered, licensed experts in many industries – from healthcare to education and everything in between – is powered by proprietary technology that can bring tremendous value to our customers.
Secondly, “giving customers what they want when they want it”.
We’ve always stressed the importance of our on-demand availability. People aren’t willing to wait for an Uber that’s taking longer than expected, so when it comes to something important like health insurance or a mortgage on their house, they have even less patience. If you aren’t there to close a deal right when the opportunity presents itself, you’ll lose out to the next guy on the list.
Last but not least, workforce effectiveness.
As the article says, “Encouraging your staff to embrace new ways of improving customer treatment by providing tools and training to deliver the best service” can make a world of difference. In fact, it’s a win-win.
The consumer wins because of the fast, quality response they receive, along with a great overall customer experience. Experts win because they receive qualified, on-demand referrals – ensuring total satisfaction on all ends.
The Help On Demand technology is not only easy to use and customized to your company, it helps your employees and your end-consumer.
Ready to find out more? Contact us today.
