Getting to know Christine Howell, Senior Customer Success Manager
Employee Spotlights is a series meant to showcase the stories of the amazing individuals behind our brand. This month, meet Christine!
Christine has been with us for almost three years now, and is based out of our office in Denver. Let’s learn a little bit more about her!
What’s your role at Help On Demand?
My main objective is to come up with goals through collaboration with the client, and then help them achieve those goals. Basically, I act as the liaison between the client and the technology team.
Talk to us about what makes Help On Demand different – aren’t they just another software company?
Help On Demand stand out to me as a perfect blend of consultation and technology. To be honest, I don’t think I’ve ever seen a more customizable tech company. We’re always looking for new ideas and different ways to facilitate them.
What do you think makes you most effective as a consultant for customers?
I have experience with healthcare exchanges, which can be one of the more confusing aspects of what we do. I’ve always worked with health insurance in some capacity. Before coming over to Help On Demand, I worked to provide medical quote presentations to brokers through the agency I was working with at the time.
What are your hobbies outside of Help On Demand?
I love exploring the mountains and hiking, snowshoeing or camping (always with our dog, Raja). Each summer, my husband and I look forward to conquering a couple 14ers and exploring old ghost towns. I also enjoy traveling to the beach and snorkeling or just lying on the beach reading a good book. Last summer I even snorkeled with whale sharks! It was a blast. Additionally, I’m an avid CrossFit-er and runner, and volunteer as a certified CrossFit coach for the 1twenty7 project, which helps at risk youth and women to build a new form of confidence.
What are some goals you have for yourself or the company as whole during the rest of your time here at Help On Demand?
My main goal, along with my team’s, is to perfect the HOD system to make it as user-friendly as possible. To achieve this goal, I am always trying to anticipate the needs of our users before they actually become needs. Staying ahead of the curve in this way forces us to think outside the box and helps us to satisfy our users year after year. A personal goal of mine is to create a way for our system to deliver real-time reports to our users that would provide a comprehensive summary of the data. By providing these types of reports, we could better express the real-time value of our software and ultimately nurture a strategic relationship where we can expand our program to be used by other departments of our current client companies, as well as new client companies. I love when our clients use us as a long-term partner and work with us on new ways we can provide solutions within their organization. I’ve enjoyed watching Help On Demand grow during my time here, and I can’t wait to see what comes next!
If you want to learn more about Christine or ask her any questions, connect with her on LinkedIn!
