Speed is What Makes the Difference 

For whatever reason, your lead volume is inconsistent. That’s not great news, but you’re definitely not alone. 

Seasonality and demand spikes affect businesses of almost every type. Whether they’re driven by process or by circumstance, what’s consistent is that there is a problem when it comes to creating a process that best serves the customer. 

A call center, or reliance on temporary employees creates spending waste and a lesser customer experience. Not to mention, you’re wasting money on hiring, training and then releasing staff with a quick turnaround for mediocre results.

While it might seem like a quick fix, the hiring timeline and training arc is simply not viable in the long-term. And in the time you’re spending getting these new hires properly trained, you’re losing leads to your competition simply because you don’t have the bandwidth to quickly and efficiently respond when the Consumer needs assistance. 

To put it in the most basic terms, speed directly affects conversions. 

A good way to look at this that puts you in the shoes of your Consumer is this – how annoyed are you when you’re browsing a website and a page takes forever to load? It’s the internet era’s equivalent to road rage, and connectively, we have a pretty short fuse. In fact, just a one second delay leads to more than a 15% drop in customer satisfaction. 

There’s no getting around it – the modern day Consumer wants their problems solved and questions answered in seconds, not whenever you can get around to it. 

Do you really want your leads going to your competition just because you can’t connect them to your sales team fast enough? With Help On Demand, you can get back your lost connections and regain your competitive advantage. 

We already have over 20,000 satisfied insurance agents, brokers and salespeople nationally using our technology to convert leads quickly. Connect your Consumers faster, prospect leads for sales, and gain the edge you need. 

We know we can help you. What are you waiting for?

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How to Fill a Teacher Vacancy Even When It’s 7am and School Starts in an Hour

It’s 7am. You need a last minute substitute teacher before school starts in an hour.

Unfortunately, this is a problem that is currently being faced in school districts across the country.

More and more, school districts are relying heavily on substitute teachers to fill vacant positions that are open because of a lack of people who want to work in the post-Covid era as well as ensure classrooms are staffed when teachers are out for unpredictable absences and illness.

The decline in the quality (and quantity) of these candidates has to do with a lot of factors, but it is largely due to the current job market. There are many alternative forms of employment for people with the same qualifications, and like we mentioned above, there is a compounded lack of motivation from a large portion of the workforce after more than a year of Covid-related uncertainty.

These different factors add up to lots of headaches for administration offices at schools in Colorado and beyond – and solving the problem can seem more difficult than it needs to.

The first thought a lot of people have is to bring in a staffing agency to act as a “middle man”, so to speak.

However, bringing in a “middle man” leads to lack of control, higher costs and less autonomy for the school and administration. When the relationship between quality of learning and student success is so codependent, you can’t leave anything to chance.

Not to mention, your hands are full.

You have a school to run, and you don’t have the time to manually contact a long list of candidates that may or may not fit the bill.

So, what’s the solution?

Help On Demand connects available substitute teachers so you can fill open classrooms, which means you don’t have to stress at 7am. We offer you a direct relationship to teachers who help you keep your students connected, live and on-demand 24/7. Our technology is configured to your needs and can even be white labeled and branded specifically for your school. Plus, we automate the process, finding available substitutes that fit your specific needs.

Let us show you the difference we can make for your students today.

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Don’t Leave Learning to Chance 

We believe in the importance of personal connection in all areas of life, and the world of education is no different.

Many students require access to tutors that can provide extra help outside of regular classroom hours. Not only do tutors fix short-term problems (like needing some help with homework that’s due tomorrow, for instance), but can establish and encourage future self-guided learning and increased confidence. In short, outside tutoring can drastically increase student performance, especially when those students are connected to the right tutor at the right time.

So, why would you even think about leaving something as important as the success of your tutoring program to chance? 

As we near COVID-19’s two-year mark, we can reflect on some ways that the pandemic has affected learning. According to analysis done in 2018, more that 15 million students did not have the capabilities or connectivity to benefit from virtual learning. 

Even though the past two years have clearly outlined just how important that access is in this day and age, many families – students of color and those from underrepresented communities have been the hardest hit –  still do not have the resources and as a result, their children have lost valuable learning time. All of this makes access to tutoring even more important than it has always been. 

With Help On Demand, know who is available when, what subjects they specialize in, what language or languages they speak, and even request help based on demographics like gender or location. 

Our on-demand technology aggregates information on available tutors, so you can find subject-specific answers – meaning your students can have immediate access to hands-on help from someone who fills all of their needs. Not to mention, we take care of the implementation and make sure that our system fits in seamlessly with your school’s unique student body and specific need areas. 

Empower your students, and see how HOD’s lightning-speed technology can help them reach their education goals today.

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A Call Center Can’t Keep Up With Today’s Customer Service Demands 

There is no better pitch to someone who isn’t sure they want to take that next step and make a buying decision or service selection than a genuine, enthusiastic review from someone who has had a real experience with your company and wants to share it with others.

The best way to do that? Focus on the areas of your business that could be improved from a customer service perspective.

Perhaps best said in an article from Business News Daily, “Unless you have zero competitors, which is unlikely, today’s consumers have several options for where they can take their business.” 

For that reason, the importance of making your customer (or potential customer) feel supported can’t be understated. This is true regardless of what industry you work in. It’s no longer good enough to provide adequate or even above average customer service, the entire experience needs to be extraordinary. 

One of the most common weak spots businesses tend to overlook is a reliance on a call center. 

Though it might seem like a quick fix, a call center actually creates waste when it comes to the inconsistency and unpredictability of the hiring and training arc. Not to mention, it only contributes to a mediocre, minimum-effort customer service experience. 

When people have these mediocre or even negative experiences when interacting with your brand, they look to your immediate competitors. Nobody wants to wait in a long call tree – they want to talk to a live, local human who can quickly fix whatever problem it is they’re facing or provide the product or service they’re looking for. 

Especially in the aftermath of the pandemic, people are more likely to want real assurances from humans – not robots. 

According to Merijn te Booji, chief marketing officer at a contact center technology company, “…we saw a lot of people moving away from digital channels very quickly to the voice channel, trying to get certainty, assurances, empathy, making sure they got commitments on the enterprise decision.” 

Whether the areas for improvement that you identify in your own business are driven by process or by circumstance, what we can guarantee will be consistent is that the real problem lies in creating a procedure that serves the customer. 

Today’s businesses – across all industries – are no longer dealing with product and pricing alone when it comes to winning new customers and retaining old ones. 

Customer service and relationships are the cornerstone of the global marketplace. 

Make sure your systems support those initiatives. Contact us to see how we can give you a competitive edge when it comes to customer experience.

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Climate change and P&C insurance: The effects and impact

Many people in the world of property and casualty insurance seem to be making the same mistake – underestimating how immediately climate change will effect their industry. 

The bad news? It’s here. There’s no denying that. The recent Marshall firestorm, tornados in Kentucky, even snow in Pakistan… natural events are occurring where they shouldn’t and weather patterns keep getting more and more erratic. 

Not to mention, from an economic perspective these events can be hugely damaging. According to KDVR, the total insured losses of the homes damaged and destroyed in just The Marshall Fire amounted to $1 billion – and that’s looking at things only a month out. 

Issues linked to our climate like extremely high temperatures, loss to natural biodiversity, and more frequent “disaster” scenarios are only going to be come more common if we continue down the path we seem to have laid for ourselves. But you know all of this. What you might not know, is how climate change and its effects might be detrimental to P&C insurers. 

Let’s look at how that happens. 

The changing climate and the risks that it poses put a stress on the economy, especially smaller, local ones. If these catastrophic events continue, business models will have to shift, and some won’t make it. Some risk simply can’t be insured against, which will frustrate customers and insurers alike. Stakeholders will then demand that insurance solutions also needs to shift, and argue that insurers should use their know-how to help the organizations that they service to be more adaptive in this new (for back of a better term) climate. The problem will likely come not from a lack of awareness, but a lack of an ability to respond at scale. 

So, how can we respond to this risk and get ahead of the problem as best we can?

Some insurers have taken a stand and vowed publicly to distance themselves from industries with bigger carbon footprints in the next 10 to 20 years. Others have started looking at climate risk as a standard part of procedure before launching new product offerings or business operations. Those that are getting involved up front are not only doing what’s right, but making a smart business move. 

The industry has a real chance to help to drive business response to climate change, and if it prepares correctly, minimize inevitable losses. What does being “green” really look like nowadays? If the P&C insurance industry can take charge of this conversation, a threat can quickly become an opportunity. 

Revising the traditional business model can make it more useful for customers and more lucrative for the company. By implementing innovative technology, P&C insurers can not only do their part to address climate-risk concerns their customers face, but position themselves as a real advocate for people who are genuinely scared of losing their house in a wildfire or being affected by some other unforeseen natural disaster. 

Like everything, as climate risk increases, business solutions will need to evolve. Staying connected with the people that can answer their questions, direct them to solutions and act as a sort of lifeline will only become more and more of a priority for today’s consumer. Help On Demand’s lightning-speed technology does just that – keeps Experts like you connected to your Consumers. 

If you’re ready to see how our technology can be implemented into your business model, call us today. 

Just turn on the news, you know you don’t have time to waste.

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How Your Customers Can Use Tele-Dentistry to Connect with Their Dental Providers

Now that tele-dentistry has been accepted as a viable option for the modern patient and looks like it’s here to stay, the question is… 

“How can dentists make sure that they’re still really connecting with their patients through a screen?” 

First of all, it’s important to remember that all of this is still relatively new. Prior to COVID-19 introducing us to the broader benefits of tele-health as a concept, it wasn’t at all the norm. We’re still navigating how tele-medicine will continue to mature and how we can continue to offer care from a safe distance.

There are a few ways that tele-health has shown its merits, some of which are: 

  • Live video chat

Talk to a dentist online anytime by mobile app, phone or web. Seeing a 

professional “face-to-face” via video chat makes patients feel like they’re still getting the same level of care they would in an office. 

  • Remote patient monitoring & electronic delivery of supportive care information

Patient data is electronically sent to a provider for supportive care. This can help dentists make diagnoses and determine if someone needs to be seen in the chair for more hands-on work.

  • Secure storage of all images and digital impressions taken during the tele-visit 

Before treatment, a patient might complete a short online questionnaire. If any physical information needs to be recorded, patients could be mailed an at-home impression kit before their appointment. The patient could then upload their

results to the practice’s website for their dentist to review as opposed to having digital impressions taken in the dental office. 

One of the obvious players here is Zoom – they have an entire branch of their company dedicated to servicing providers and organizations in the healthcare space. They offer secure video that keeps things not only confidential but complaint. Organizations like Magellan Healthcare and even Johns Hopkins are all Zoom tele-health advocates. There are also software packages (like Simplifeye and Solutionreach, to name just a few) that combine things like live web chat, a virtual front desk, and online payment processing. 

The benefits continue to reveal themselves. Dental providers are now able to treat patients in a variety of health compromised situations, provide virtual access to preventative care screenings and easily connect patients with specialists they might have less access to offline. 

As technology continues to get smarter, the applications will only continue to multiply. 

Younger patients will gravitate to this more quickly than their older counterparts for the simple reason that their lives already are online in a much larger sense. However, older patients are actually set to benefit most from remote dentistry. Mobility challenges and other health complications routinely force elderly people to postpone needed dental consultation until it’s too late. Virtual appointments could be the perfect solution.

The faster that dental practices can inform their patients of all their tele-dentistry options, the faster they can start filling appointments. Especially in the COVID-19 era, patients need extra reassurance that someone can connect them with a medical professional quickly – and that the person they’re matched with can offer the help they need. 

Waiting rooms are awful, whether they’re virtual or not. And no one wants to wait. With Help On Demand, they won’t have to… ever.

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Technology’s Pivotal Role in the Mortgage Industry

Since the pandemic began almost two full years ago, technology has become more and more important to nearly every industry and business sector. Slowly, mortgage lenders have come around to the idea that innovation and technology are two major factors in driving both business continuity and business success. 

The ability to connect customers immediately to loan officers who can close loans fast, as well as fill gaps when there is a shortage of people can ensure you stay competitive in the current industry environment.

Speaking of industry environment, let’s look at where the mortgage industry currently stands. There is an increased amount of competition within the larger space of home lending, as well as a shortage of properties and loan officers. Take all those factors, add them up, and things can quickly get overwhelming.

However, there’s a factor we’re not considering.

Speed.

Getting those loan applications to your sales team/loan officers within seconds 24/7 allows you to close more business anywhere in the nation, giving you a huge competitive advantage. Here at Help On Demand, many of our team members have spent time in the mortgage lending industry with both traditional and reverse, and we have the experience to back up our claims. 

Some of the questions lenders might want to be asking themselves are, “How can I keep up with increased loan applications?” “How can I become more efficient?” “How can I increase the profit per loan application?” and “How can I provide a better customer experience?” 

Wouldn’t it be nice to have a solution that is available 24/7, live and on-demand anywhere in the country that would immediately connect your consumer with one of your sales team members in real-time through technology, all while providing you with that elusive competitive advantage we discussed earlier? 

Luckily, an answer to all of those questions exists with Help On Demand. 

HOD proves the most important aspects of the in-person buying process – trust, reliability and availability, which can be successfully transferred to an online space powered by technology. We’ve successfully connected hundreds of thousands of Consumers to referred Experts without missing a single one. 

Let us help you next.

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How to Use Technology to Improve Customer Service, According to inc.com : Our Take 

The Inc. staff recently published an article detailing how more and more companies are using technology to handle customer service in an efficient and cost-effective way – something we at Help On Demand preach the importance of almost every day. 

Here are some of our main takeaways from this recent piece! If you’re interested in learning more, check out the full article here

First and foremost, the focus on software. Better management of customer relationships driven by more sophisticated data-gathering tools can make all the difference when it comes to customer loyalty as well as brand perception. Our system’s ability to connect consumers seeking assistance with registered, licensed experts in many industries – from healthcare to education and everything in between – is powered by proprietary technology that can bring tremendous value to our customers. 

Secondly, “giving customers what they want when they want it”. 

We’ve always stressed the importance of our on-demand availability. People aren’t willing to wait for an Uber that’s taking longer than expected, so when it comes to something important like health insurance or a mortgage on their house, they have even less patience. If you aren’t there to close a deal right when the opportunity presents itself, you’ll lose out to the next guy on the list. 

Last but not least, workforce effectiveness. 

As the article says, “Encouraging your staff to embrace new ways of improving customer treatment by providing tools and training to deliver the best service” can make a world of difference. In fact, it’s a win-win. 

The consumer wins because of the fast, quality response they receive, along with a great overall customer experience. Experts win because they receive qualified, on-demand referrals – ensuring total satisfaction on all ends. 

The Help On Demand technology is not only easy to use and customized to your company, it helps your employees and your end-consumer. 

Ready to find out more? Contact us today.

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How Implementing Help On Demand Leads to Increased ROI

This almost goes without saying, but conversions, client acquisition costs and ROI are the ultimate indicators when it comes to determining a company’s level of success – both in terms of individual campaigns and overall business.

Leveraging affective technology like Help On Demand is an excellent way to increase those indicators. 

For your salesforce to be successful, you need to interact with customers and targets in a more meaningful, impactful way than the competition. Nurturing leads, providing a great customer experience and guiding them through the many steps in the sales cycle takes time and resources, two of the most valuable commodities in today’s business world. 

In many cases, companies simply don’t have the manpower, time and resources to make sure that none of their potential leads fall through the cracks. This might sound like a “good problem” to have, but it has the potential to be any otherwise successful business’ downfall. 

Why? 

Because regardless of how popular your product or service is, how tenacious your salespeople are, and how well you treat your customer, if just one lead gets left behind, you’re leaving money on the table. You can’t afford to let your customers get picked off by more nimble competitors just because you didn’t have the time to investigate the solutions which would make a real difference for your bottom line. 

Of course, your bottom line isn’t just numbers anymore – it’s the people those numbers represent. Offering the support and help your customers expect and need (and faster than the completion) helps to position you as a “people first” kind of company, which is a huge plus in today’s marketplace of perception. 

Help On Demand delivers an exceptional customer experience, leaving your clients feeling secure in the fact that they will get the help they need in just seconds, 24/7, “live and on demand” – every time. Our team here will work with your business to provide strategy and integrate our technology with the systems you already have running in as little as 45 days. 

Additionally, we can provide “real-time” reporting packages that illustrate referral engagement outcomes. Our technology then tracks and reports activity to provide the metrics you need to identify what’s working, what isn’t, and how to make even more successful connections. 

Stop wasting time. Start making connections. Set up a demo today.

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Instacart Looks Beyond Delivery with Suite of Tools to Support Grocery’s Digital Transformation, According to Retail Touch Points – Our Take 

As ecommerce and digital consumer experiences become more and more important in a variety of industries, online grocery marketplace Instacart has become a huge name and a company to look to in terms of digital innovation. 

Recently, they announced a new suite of tools that can help their partners with advertising, fulfillment, insights and expanded capabilities. In a quote given to Retail Touch Points in this article, Instacart CEO Fidji Simo said “We’re looking to… broaden and deepen our capabilities in order to help retailers innovate faster than ever on their own properties.” 

Simo touches on something important here – faster. 

In a pre-pandemic world, most people wouldn’t have guessed that so many parts of our daily life – business meetings, first dates, and yes, grocery shopping – would go digital. But since the rise of Uber, DoorDash and other “on-demand” focused apps and companies, today’s consumer has higher expectations that they want met faster than ever before. 

Instacart has partnered with regional grocery stores like Publix to “unlock ultrafast delivery in… major metro areas, allowing customers to get what they need in as fast as 15 minutes”, according to Publix Director of Communications Maria Brous. 

If that business model focused on quick connections is working so well for the grocery retail sector, why couldn’t it work for insurance, mortgage, education, and so many others?

The Help On Demand concept was originally developed and launched for healthcare exchanges, but it quickly became clear that it was a concept that truly transcends companies in all professional service industries with fragmented customer service and distribution or independent contractors. 

At Help On Demand, we know that time is everything for consumers – and faster is better, regardless of what their specific needs are. HOD, and the proprietary technology that powers it, meets or even exceeds the “on-demand” expectations in a wide variety of industries and all geographic locations. 

Ready to see how our technology can impact your bottom line and improve your customer experience? Contact us today.

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