For whatever reason, your lead volume is inconsistent. That’s not great news, but you’re definitely not alone.
Seasonality and demand spikes affect businesses of almost every type. Whether they’re driven by process or by circumstance, what’s consistent is that there is a problem when it comes to creating a process that best serves the customer.
A call center, or reliance on temporary employees creates spending waste and a lesser customer experience. Not to mention, you’re wasting money on hiring, training and then releasing staff with a quick turnaround for mediocre results.
While it might seem like a quick fix, the hiring timeline and training arc is simply not viable in the long-term. And in the time you’re spending getting these new hires properly trained, you’re losing leads to your competition simply because you don’t have the bandwidth to quickly and efficiently respond when the Consumer needs assistance.
To put it in the most basic terms, speed directly affects conversions.
A good way to look at this that puts you in the shoes of your Consumer is this – how annoyed are you when you’re browsing a website and a page takes forever to load? It’s the internet era’s equivalent to road rage, and connectively, we have a pretty short fuse. In fact, just a one second delay leads to more than a 15% drop in customer satisfaction.
There’s no getting around it – the modern day Consumer wants their problems solved and questions answered in seconds, not whenever you can get around to it.
Do you really want your leads going to your competition just because you can’t connect them to your sales team fast enough? With Help On Demand, you can get back your lost connections and regain your competitive advantage.
We already have over 20,000 satisfied insurance agents, brokers and salespeople nationally using our technology to convert leads quickly. Connect your Consumers faster, prospect leads for sales, and gain the edge you need.
We know we can help you. What are you waiting for?Learn More