Are You Covered for a Catastrophic Event?

A ‘peril’ in terms of the insurance industry is a catastrophic event like a fire or flood that severely damages your property, like a home or other structure. The list of incidents covered under this umbrella is actually pretty long, and might include some things you wouldn’t think of.

Catastrophe insurance can cover perils such as earthquakes, hurricanes, and floods and against human-made disasters such as a terrorist attack or riot. Although these are low-probability, high-cost events, they are generally excluded from standard home insurance policies. 

Make sure you check your homeowners insurance policy to see what specific events you’re covered for.

Fire

It is pretty standard for homes (and surrounding structures like garages and sheds) to be covered against both fire and smoke damage. In a worst case scenario, most policies will even cover relocation costs if a home is damaged so severely a move is required.

Flood

Water damage from flood requires a separate insurance policy. But, water damage from other sources like sudden burst pipes generally is covered. It’s important to note that in the case of this sort of damage, wear and tear is not a acceptable cause for a pay out, but accidental, unavoidable damage is.

Hail and Wind

Hail can be bad news for your roof, and it generally comes alongside heavy winds that can be equally as damaging. The good news is, this kind of damage is normally covered – yes, even if it’s caused by a tornado. Make sure you read your policy though, as there are sometimes exclusions.

Ice and Snow

If the added weight of heavy winter snow and ice causes a cave-in, you should be covered my most policies.

Vandalism and Theft

While vandalism and theft aren’t natural perils like many of the ones we’ve discussed, they can seriously impact homeowners. Most of the time, policies protect against this kind of damage, especially if an intruder breaks windows or doors in the process. The caveat here is that there is generally a limit in terms of just how much an insurance company can pay out regarding this kind of loss.

If you don’t have insurance, it’s time to get a quote and protect what matters most to you. With Help On Demand, you can easily find an insurance agent, get helpful info, and most importantly, get covered.

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The Impact of the Coronavirus on How We Do Business

Since the onset of the coronavirus outbreak, I’m sure you’ve read a lot about how businesses and organizations should be preparing for when things go back to normal. But the thing is, it won’t look like our old normal, rather our next normal.

There a vast number of possibilities when it comes to what that will actually look like, but for the past few months we’ve been thrust into a world of face masks, social distancing, and Zoom meetings.

How can companies come out of these uncertain times stronger than before?

The answer is that, well, there is no specific right answer. What we can say for sure is that there will be a shift in how we do business, connect with each other, and perhaps even what we value.

Missed opportunities can be incredibly costly to a business, especially in uncertain times like the ones we find ourselves in.

The financial challenges of the coronavirus coupled with the rapidly changing needs of employees, customers, and suppliers has proven to be an insurmountable task for too many businesses around the country and the world at large. Customer habits are changing, meaning that companies will need to redefine their digital strategies in order to capitalize on new opportunities.

For retailers and businesses with traditionally high-contact touch-points like grocery stores and restaurants, the first step on the path forward will likely involve a slew of new ideas about products, promotions, and how to redesign and plan stores with social distancing in mind in the future. For service-oriented businesses like education and healthcare, the ability to connect virtually will be more important than ever.

Customers will go elsewhere if speed isn’t a priority. In our current culture of instant gratification, the expectation that problems will be solved quickly, questions will be answered correctly the first time, and the overall experience will be seamless are becoming the norm – as they should.

Help On Demand is a real-time consumer referral system that connects people with questions to the experts in their area that can answer them. Enroll for healthcare from your couch, get answers to the legal questions you can’t by watching another episode of Law & Order, or get advice from a trained educator if your children’s school isn’t open yet.

In a time where meaningful, fast connections are becoming a hot commodity, it’s important to realize that sometimes, we all need to ask for help. Whatever it is you need, we’ll connect you with the right person to get the job done.

Call us at 1-888-245-1922 or email us at info@nullhelpondemand.com for a quick chat about how to adjust your business practices for the COVID era.

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Why Connectivity Matters to Your Customers

It is no secret that technology has revolutionized the way that companies handle data, communicate with their consumers, and are ultimately perceived. To say it is the force behind modern business is not hyperbolic. For these reasons, a certain level of connectivity is vital for a modernized approach to customer experience.

Here at Help On Demand, we know how important this is – in fact, it’s a huge part of how we connect businesses to their end consumers.

User experience is key to business success. If potential clients or customers can’t be serviced when and where they like, they will find another option. We live in an age of around the clock, 24/7 service, where missed connections can be the breaking point for an otherwise prosperous business model, and not just a sad subsection of Craigslist.

This need for instantaneous results can seem like a huge hurdle to jump over, but in reality, it’s an opportunity.

Increasing the connectivity of your brand and business can help boost a wide range of KPIs like social capital and brand awareness, all while generating leads that can become genuine, long-lasting connections. In short, a focus on connectivity can drive your brand to a new level of success.

Because of this, businesses need to think outside the box when it comes to creative ways to connect with their customers and stay top-of-mind. Regardless of industry, workplace practices, and other factors, this remains true. Not to mention, the best experience (for both customers and employees) generally involves an open dialogue between consumer and provider.

As one of our customers said in a testimonial, “The idea of allowing insurance agents to work with marketplace consumers was a great opportunity. The technology, the simplicity of it, really helped us to facilitate that dialogue.”

Let’s use that customer experience as an example, and talk a little bit more about the insurance industry. When a consumer goes to the federal health insurance marketplace, healthcare.gov, they can easily get contact information for agents and brokers in their area simply by clicking the “Find Local Help” button. Those agents and brokers can then provide immediate assistance directly to the people in their ZIP codes that need it most. In 15 minutes or less, an agent will contact that consumer, help them enroll, and answer any other questions they may have.

If we expect this kind of customer experience when we buy a pair of shoes or order food online, why don’t we demand the same level of attentiveness when making the big decisions in life like how to protect ourselves with insurance, how to close a deal on that new house, or how to educate our children?

Everybody is an expert when it comes to something. Let us help your customers find you. Call us at 1-888-245-1922 or email us at info@nullhelpondemand.com for a quick chat about modernizing your approach.

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Why Investing in User Experience Gives You the Biggest Bang for Your Buck

We get it. Research is the last thing you want to spend your time doing. And, far too often, user experience is the last box to check on your company’s “to-do” list. In theory, it should be at the top, but hey, things happen. Your plate gets full, you lose track of time, and it becomes tomorrow’s problem all over again.

Instead of treating the way our customers experience our brand as an afterthought, let’s make it a priority. If bottom lines and profit margins are the goal, how customers get to a purchasing decision should actually be a huge chunk of how we spend our time.

At the end of the day, most companies are wasting huge amounts of time and money by skipping out on this important step in user experience (or “UX”) design.

So, let’s start with the basics. What’s the difference between UX design and UX research?

In the business landscape we’re currently existing in, both of these functions are incredibly important to the success of any company, but there are some differences.

Designers create the experience a potential customer engages in when using your app or website, from start to finish. In other words, how can we use content and technology to achieve our business goals and create a seamless experience for our target market?

To do all of this, we must first understand users’ needs and motivations through user research.

Surveys, usability tests and in-person interviews help to synthesize the goals of the consumer with the goals of the business. An open dialogue with the end user is paramount when attempting to satisfy customer needs. In fact, I don’t think it would be overstating it to say that companies who choose not to invest in user research are jumping into the deep end with no life jacket.

Here at Help On Demand, our customer’s experience is the cornerstone of our business. To put it simply, user research is where it all begins for us. Our success hinges on our ability to keep our promise: that we’ll connect Consumers with Experts faster. We achieve that goal because we understand how our user navigates our site, uses our technology, and is ultimately serviced.


Let us take on the user research and design.

Before you know it, you’ll be reaching your consumers even faster than before. 

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The Importance of Health Insurance

Staying healthy is important, there’s no doubt about it.

But health insurance protects you from risks not only related to your personal health, but your financial security as well.

Nobody plans to get sick, but everybody does at some point. Health insurance acts as a safety net, covering medical costs – sometimes unexpectedly high – you may not have anticipated and allowing you to recover with one less worry. Just to give you a real picture of what an out-of-pocket cost might look like for a common injury, a broken leg can run you as much as $7,500. While insurance might not turn that total to $0, it will considerably reduce it.

A lot of people think of health insurance as a bandaid. But the truth is, it can also do a lot for you before you get sick. Free preventative care covering things like shots, vaccines and check-ups can help you stay healthy in the first place, not get better later.

A common argument against being insured is “But I NEVER get sick”.

Health care is not a decision that should be made based on what has happened to you in the past, but instead what could happen to you in the future. It’s never good to dwell on the “what ifs” in life, but it is good to have a plan in place in case.

In most states, you have from November 1st through December 15th to enroll in health insurance for 2021. When you apply for health insurance through healthcare.gov, you’ll be able to take advantage of Help On Demand’s lightning-speed technology to quickly reach experts who can answer your questions related to coverage, opportunities to save money, and anything else that might be on your mind.

Ready to apply?

Don’t wait. Do it today.

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